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  • Hailstones Glass Jewels

    FAQs

    Things you might like to know

FAQs

/FAQs

Yes we offer a bespoke service for the individual or full collections for organisations. Please contact us direct for special commissions.

Simply return the item purchased within 14 days in perfect condition in the original packaging and we will exchange or refund.

Delivery in the UK is free of charge.  But delivery is not included on all international purchases where an additional £20.00 charge is payable.  We will choose the most cost effective and secure method for your delivery and for your peace of mind, we normally use a special delivery service, which ensures that items are tracked and require a signature on arrival.

If you order items for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the destination. You will be responsible for payment of any such import duties and taxes. Please note that Hailstones Designs Ltd has no control over these charges and cannot predict their amount.

We use Pay Pal. This is a safe and easy way to pay online which allows you to pay in any way you prefer, including credit card, bank account, or debit card. Please note that you do not need a Pay Pal account to use this method.